FAQ

How do I use my promotional code?

When making your purchase, you enter the code in the "Shopping cart" page.

Can I get an invoice for my order?

Yes, an invoice is issued to both private individuals and companies for every order. It is posted in the “My Account” section of the site a few days after delivery.

What methods of payment do you accept?

We accept payment by credit card and PayPal.

How much does home delivery cost?

Delivery is free for orders starting at €90. For purchases of a lesser value, shipping anywhere in Italy is €8.00 for one box, €12.00 for two boxes, €15.00 for three boxes and €17.00 for four boxes.

How long does delivery take?

Items are generally shipped from our warehouse within two business days of receipt of the order. Sometimes an additional day may be required to obtain certain articles. Once the merchandise has been shipped, it is generally delivered within 48 to 72 hours in Italy by our courier. Deliveries are not made on Saturdays or Sundays.

How is delivery made? What if I’m not at home?

When you register on the site as a user or as a guest, you will be asked to enter a telephone number where we can reach you, and an email address that our courier will use to contact you for the delivery, if necessary.

Can I order a product that is not present on the site?

We do not accept orders of items not present on the website.

Do the prices displayed on the website include VAT?

Yes, all prices shown on the website include VAT.

If I can't place an order due to connection problems, can I still obtain the goods I want?

If you want to place an order but you have connection or server problems, you can order via fax on +39 042 372 0530 indicating the items you want to buy (please include your customer code if you are registered or e-mail address, article code, size, quantity, preferred payment method, delivery address and phone number where we can reach you). We will contact you for confirmation.

Can I cancel a confirmed order?

Yes, if done quickly. Contact us via e-mail at ordini@fraccarospumadoro.it or call us on +39 042 349 1421.